Frequently asked Questions

All the answers to the questions you can ask yourself about your stay in Les 2 Alpes! And if necessary, don't panic, our experts are always at your disposal
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What are the cancellation conditions for situations related to COVID-19?
FAQs

 
The measures described here apply only to stays booked on this site,  via Les 2 Alpes Reservation.
     
 
1/ What are the cancellation conditions for situations related to COVID-19?
 
You will be refunded if, for one of the following reasons*, and following a ruling issued by administrative authority, you are unable to come and stay in Les 2 Alpes:
Lockdown in your habitual area of residence or in Les 2 Alpes
Border closure
Travel distance restrictions around your home
Administrative closure of your reserved accommodation
Closure of the ski lifts due to Covid-19 (winter season only)
 
*In order to qualify for a refund, these measures must apply to the period of your reserved stay. Cancellation can therefore only be requested for this reason when an official announcement is made that lockdown comes into force during the period of your stay. This being the case, we would issue you a refund pro rata to the nights actually spent in the accommodation as confirmed by the accommodation supplier.
 
Does the cancellation insurance offered at the time of booking cover certain cases relating to Covid-19?
“Cancellation insurance*”:
 
Yes, a refund is possible if the insured person, their spouse or a member of their family or any person habitually living with the insured person was diagnosed with COVID-19 before the scheduled date of departure for the trip. All other instances are excluded from the benefit covered by the insurance (contact, quarantine, pandemic-related cancellation).
 
See all cases covered by cancellation insurance (illness, accident, interrupted stay etc.) here: https://reservation.les2alpes.com/assurance-annulation.html
 
Can I postpone my booking?
The law does not oblige owners to accept a request for a stay report. All requests must be made in writing us by email.
What to do if you arrive late?
It is imperative that you contact the person in charge of your arrival at Les 2 Alpes a few days before your stay to make arrangements. Late arrivals are accepted with the explicit agreement of the accommodation provider. They can therefore be refused without this justifying a reason for cancellation on the part of the client. (You will find the contact details on your booking confirmation).
 
In all cases, it is advisable to enquire before arrival about the possibility of a late arrival and the arrangements for this.
 
If you are planning to arrive late, please make a request beforehand. In general, hotels accept this type of arrival more easily than flat stays, but you should always ask your accommodation provider to confirm this point.