Frequently asked Questions
All the answers to the questions you can ask yourself about your stay in Les 2 Alpes! And if necessary, don't panic, our experts are always at your disposal
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FAQs
The measures described here apply only to stays booked on this site, via Les 2 Alpes Reservation.
1/ What are the cancellation conditions for situations related to COVID-19?
You will be refunded if, for one of the following reasons*, and following a ruling issued by administrative authority, you are unable to come and stay in Les 2 Alpes:
• Lockdown in your habitual area of residence or in Les 2 Alpes
• Border closure
• Travel distance restrictions around your home
• Administrative closure of your reserved accommodation
• Closure of the ski lifts due to Covid-19 (winter season only)
*In order to qualify for a refund, these measures must apply to the period of your reserved stay. Cancellation can therefore only be requested for this reason when an official announcement is made that lockdown comes into force during the period of your stay. This being the case, we would issue you a refund pro rata to the nights actually spent in the accommodation as confirmed by the accommodation supplier.
“Cancellation insurance*”:
Yes, a refund is possible if the insured person, their spouse or a member of their family or any person habitually living with the insured person was diagnosed with COVID-19 before the scheduled date of departure for the trip. All other instances are excluded from the benefit covered by the insurance (contact, quarantine, pandemic-related cancellation).
See all cases covered by cancellation insurance (illness, accident, interrupted stay etc.) here: https://reservation.les2alpes.com/assurance-annulation.html
Yes, a refund is possible if the insured person, their spouse or a member of their family or any person habitually living with the insured person was diagnosed with COVID-19 before the scheduled date of departure for the trip. All other instances are excluded from the benefit covered by the insurance (contact, quarantine, pandemic-related cancellation).
See all cases covered by cancellation insurance (illness, accident, interrupted stay etc.) here: https://reservation.les2alpes.com/assurance-annulation.html
The law does not oblige owners to accept a request for a stay report. All requests must be made in writing us by email.
It is imperative that you contact the person in charge of your arrival at Les 2 Alpes a few days before your stay to make arrangements. Late arrivals are accepted with the explicit agreement of the accommodation provider. They can therefore be refused without this justifying a reason for cancellation on the part of the client. (You will find the contact details on your booking confirmation).
In all cases, it is advisable to enquire before arrival about the possibility of a late arrival and the arrangements for this.
If you are planning to arrive late, please make a request beforehand. In general, hotels accept this type of arrival more easily than flat stays, but you should always ask your accommodation provider to confirm this point.
- Holiday Cheques are accepted for the payment of the balance of your stay, with a maximum amount of 500€ per file.
- Deposits cannot be paid in Holiday Cheques.
- Holiday Cheques must be sent to us by post at least 1 month before the start of your stay to be taken into account at the following address: Centrale de réservation, Place des 2 Alpes, 38860 LES DEUX ALPES.
- In the event of cancellation of a stay linked to Covid-19 for a case not covered by the cancellation insurance, the amounts paid in holiday vouchers cannot be reimbursed. A credit note for the corresponding amount will then be offered.
The withdrawal period for distance selling does not apply to tourist services (article L121-20-4 of the Consumer Code).
Consequently, and in accordance with the legislative provisions, no request for reimbursement can be taken into account once the reservation has been confirmed.
Consequently, and in accordance with the legislative provisions, no request for reimbursement can be taken into account once the reservation has been confirmed.
Reservation can only made on our website.
1. I select my accommodtion online
2. I book and pay the amount requested by credit card (if I book before 21 days of my stay: I can pay 25%, if I book after 21 days: I have to pay 100% of the amount)
I receive an email confirming my booking with the contact details of the host and the local contact.
1. I select my accommodtion online
2. I book and pay the amount requested by credit card (if I book before 21 days of my stay: I can pay 25%, if I book after 21 days: I have to pay 100% of the amount)
I receive an email confirming my booking with the contact details of the host and the local contact.
Yes, connect you to your customer account and add services as skipass and MTB pass, the Pocket Wifi, ski rental or ski lessons until 8 days before your arrival. Some offers of products are subject to avaibility, so don't wait and book to don't miss an opportunity.
Swikly, is a solution for the taking of the deposit online by a dematerialised, simple and secured way.
Contact your host and the local contact who gives the keys of your accommodation, to organized your arrival in Les 2 Alpes. Their contact are on the email confirming your booking received after the validation of your payment.
Yes, you can pay the balance in instalments with different credit cards from your customer account, up to 21 days before your stay. At 21 days before your arrival, the balance will be automatically debited from your credit card.
I want to cancel my booking: I have to send an email to reservation@les2alpes.com indicating my booking number.
- Without cancelation insurance subscribed, and if I paid only the down payment, there's no refund (Except COVID restrictions, see COVID section).
- Without cancelation insurance subscibed, and if I paid the whole amount, there's no refund (Except COVID restrictions, see COVID section).
- With cancelation insurance subscribed, I can get a refund if the reason of my cancellation is covered by the insurance. (see insurance conditions)
- Without cancelation insurance subscribed, and if I paid only the down payment, there's no refund (Except COVID restrictions, see COVID section).
- Without cancelation insurance subscibed, and if I paid the whole amount, there's no refund (Except COVID restrictions, see COVID section).
- With cancelation insurance subscribed, I can get a refund if the reason of my cancellation is covered by the insurance. (see insurance conditions)
All our offers are online, whatever the dates!
All availibilities are online and bookable on our plateform. It is not possible to ask for different dates of stay, even if it looks free on the calendar.
We advise you to search an accomodation directly on your dates of stay.
All availibilities are online and bookable on our plateform. It is not possible to ask for different dates of stay, even if it looks free on the calendar.
We advise you to search an accomodation directly on your dates of stay.
If you have booked a wifi box on our website, you have to go to the Tourist Office, in center of the resort, (2 Alpes main square), with your booking confirmation and you credit card to leave the deposit.
If you have booked your skipass on our website, you have to go directly to one of the automatic bollards, with your QR code confirmation.
No needs to queue up at the ski lift ticket office!
No needs to queue up at the ski lift ticket office!
The absence of a health pass is not a reason for cancellation. You can access the ski area with a negative test less than 24 hours old. Tests can be done at the resort.
From Saturday 4 December 2021, in application of the decree of 25 November 2021 (article 47-1), users must have a valid Health Pass to use the ski lifts from the age of 12.
The operator will carry out checks on customers accessing the sales area to purchase tickets, including digital sales areas.
Checks will be carried out in the departure areas of the ski lifts by the operator or any person authorised for this purpose.
In the event of non-compliance with the system, the user will be refused access to the ski area and his or her skipass will be invalidated by the Les 2 Alpes operator until a valid health pass is presented at the point of sale.
The operator will carry out checks on customers accessing the sales area to purchase tickets, including digital sales areas.
Checks will be carried out in the departure areas of the ski lifts by the operator or any person authorised for this purpose.
In the event of non-compliance with the system, the user will be refused access to the ski area and his or her skipass will be invalidated by the Les 2 Alpes operator until a valid health pass is presented at the point of sale.