Frequently asked Questions
All the answers to the questions you can ask yourself about your stay in Les 2 Alpes! And if necessary, don't panic, our experts are always at your disposal
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FAQs
The measures described here apply only to stays booked on this site, via Les 2 Alpes’ Central Bookings Office
1/ What are the cancellation conditions for situations related to COVID-19?
You will be refunded if, for one of the following reasons*, and following a ruling issued by administrative authority, you are unable to come and stay in Les 2 Alpes:
• Lockdown in your habitual area of residence or in Les 2 Alpes
• Border closure
• Travel distance restrictions around your home
• Administrative closure of your reserved accommodation
• Closure of the ski lifts due to Covid-19 (winter season only)
*In order to qualify for a refund, these measures must apply to the period of your reserved stay. Cancellation can therefore only be requested for this reason when an official announcement is made that lockdown comes into force during the period of your stay. This being the case, we would issue you a refund pro rata to the nights actually spent in the accommodation as confirmed by the accommodation supplier.
“Cancellation insurance*”:
Yes, a refund is possible if the insured person, their spouse or a member of their family or any person habitually living with the insured person was diagnosed with COVID-19 before the scheduled date of departure for the trip. All other instances are excluded from the benefit covered by the insurance (contact, quarantine, pandemic-related cancellation).
See all cases covered by cancellation insurance (illness, accident, interrupted stay etc.) here: https://reservation.les2alpes.com/assurance-annulation.html
Yes, a refund is possible if the insured person, their spouse or a member of their family or any person habitually living with the insured person was diagnosed with COVID-19 before the scheduled date of departure for the trip. All other instances are excluded from the benefit covered by the insurance (contact, quarantine, pandemic-related cancellation).
See all cases covered by cancellation insurance (illness, accident, interrupted stay etc.) here: https://reservation.les2alpes.com/assurance-annulation.html
The law does not oblige owners to accept a request for a stay report. All requests must be made in writing us by email.
The withdrawal period for distance selling does not apply to tourist services (article L121-20-4 of the Consumer Code).
Consequently, and in accordance with the legislative provisions, no request for reimbursement can be taken into account once the reservation has been confirmed.
Consequently, and in accordance with the legislative provisions, no request for reimbursement can be taken into account once the reservation has been confirmed.