Help Center
Welcome to our FAQ page! Here we've compiled the questions most frequently asked by our users. If you can't find the answer to your question here, please consult our help center.
18 results
What budget for a ski weekend?
For a family of 2 adults and 2 children for a 3-day stay including accommodation, skipasses and equipment hire, you'll need to spend around €1,500.
Is Les 2 Alpes a family resort?
Les 2 Alpes is a family resort that has been awarded the “Label Famille Plus”. The aim of this label is to list destinations with facilities for children: activities, entertainment, welcome, etc. To find out more about family vacations, visit our special page.
What budget for a ski week?
The budget for a family of 2 adults and 2 children for a week during holidays with an apartment, skipass and equipment rental is around 3000€.
When to go skiing?
The lifts are open for skiing from November 30, 2024 to May 4 for the winter season, and from May 5 to July 6 for high-altitude skiing. Thanks to its altitude of up to 3600m, Les 2 Alpes enjoys guaranteed snow cover. The most popular periods are the school vacations.
How to book a cheap ski holiday?
To find the best deals for your ski holiday, we advise you to go during quieter periods outside the school vacations. The best periods for prices are early December and from mid-March to late April. You'll be able to make the most of the snow and the low crowds! Take advantage of very special offers on ski passes at -10% at the start of the winter season, in December and 20%-off at the end of the season in April.
What to do if you arrive late?
It is imperative that you contact the person in charge of your arrival at Les 2 Alpes a few days before your stay to make arrangements. Late arrivals are accepted with the explicit agreement of the accommodation provider. They can therefore be refused without this justifying a reason for cancellation on the part of the client. (You will find the contact details on your booking confirmation).
In all cases, it is advisable to enquire before arrival about the possibility of a late arrival and the arrangements for this.
If you are planning to arrive late, please make a request beforehand. In general, hotels accept this type of arrival more easily than flat stays, but you should always ask your accommodation provider to confirm this point.
Can I pay my stay with ANCV ?
- Only e-Chèques Vacances are accepted for payment of the balance of your stay, with a maximum authorised amount of €500 per booking.
- Deposits cannot be paid using e-Chèques Vacances.
- We do not accept paper Chèques Vacances.
Can I pay for my booking in instalments?
Yes, you can pay the balance in instalments with different credit cards from your customer account, up to 21 days before your stay. At 21 days before your arrival, the balance will be automatically debited from your credit card.
Services such as ski lessons, equipment hire are paid for in full on booking.
Services such as ski lessons, equipment hire are paid for in full on booking.
How to book my accommodation?
Bookings can only be made via our website.
1. I enter my dates of stay into the booking engine
2. I select my accommodation on the website.
3. I book and pay the required amount by credit card (if booking more than 21 days in advance: a deposit of 25% of the accommodation cost; if booking less than 21 days in advance: 100% of the accommodation cost. Services such as ski lessons and equipment hire are payable in full at the time of booking).
4. I receive an email confirming my booking, including the accommodation provider’s details and the on-site contact’s details.
5. The balance of the booking must be paid no later than 21 days before your stay. If payment is not received, the amount will be automatically debited from the credit card used to pay the deposit. You can pay in instalments using different cards by logging into your customer account.
1. I enter my dates of stay into the booking engine
2. I select my accommodation on the website.
3. I book and pay the required amount by credit card (if booking more than 21 days in advance: a deposit of 25% of the accommodation cost; if booking less than 21 days in advance: 100% of the accommodation cost. Services such as ski lessons and equipment hire are payable in full at the time of booking).
4. I receive an email confirming my booking, including the accommodation provider’s details and the on-site contact’s details.
5. The balance of the booking must be paid no later than 21 days before your stay. If payment is not received, the amount will be automatically debited from the credit card used to pay the deposit. You can pay in instalments using different cards by logging into your customer account.
I want to cancel my booking, what are the modalities?
I want to cancel my booking, here are the various possible scenarios:
- Without cancelation insurance subscribed, and if I paid only the down payment, there's no refund of the amount paid.
- Without cancelation insurance subscibed, and if I paid the whole amount, there's no refund for the full amount.
- With cancelation insurance subscribed, I can get a refund if the reason of my cancellation is covered by the insurance. (see insurance conditions)
- Without cancelation insurance subscribed, and if I paid only the down payment, there's no refund of the amount paid.
- Without cancelation insurance subscibed, and if I paid the whole amount, there's no refund for the full amount.
- With cancelation insurance subscribed, I can get a refund if the reason of my cancellation is covered by the insurance. (see insurance conditions)
In any case, I must cancel my booking via my customer account or send a request to cancel my stay by email to reservation@les2alpes.com, stating my booking reference.
Can I book accommodation available on different dates than those offered on the website?
All our offers are online, whatever the dates!
All availibilities are online and bookable on our plateform. It is not possible to ask for different dates of stay, even if it looks free on the calendar.
We advise you to search an accomodation directly on your dates of stay.
All availibilities are online and bookable on our plateform. It is not possible to ask for different dates of stay, even if it looks free on the calendar.
We advise you to search an accomodation directly on your dates of stay.
I have booked skipass, where and how can I withdraw it?
If you have booked your skipass on our website, you have to go directly to one of the automatic bollards, with your code that you find in the voucher received by email after the payment of the balance.
Can I block an accommodation or put an option on it until I decide?
No, it is not possible to block an accommodation for a short time while you make your decision.
I need a contact person by phone, who should I call according to my request?
My enquiry concerns the accommodation or room I have booked:
I have a question about the accommodation I have booked, the arrival/departure times, the hire of bed linen and towels, or the end-of-stay cleaning: I will call my host or my ‘local contact’; their contact details are included in the booking confirmation I received by email.
My enquiry concerns accommodation I’ve found on the website:
My enquiry concerns an issue with an existing booking: please contact us at reservation@les2alpes.com
If you cannot find the answer to your question in our FAQs, we will reply by email within 24 hours at reservation@les2alpes.com.
I have a question about the accommodation I have booked, the arrival/departure times, the hire of bed linen and towels, or the end-of-stay cleaning: I will call my host or my ‘local contact’; their contact details are included in the booking confirmation I received by email.
My enquiry concerns accommodation I’ve found on the website:
- I’d like more details about a listing:
- All the information we have is provided on each listing
- I’d like to check the availability of accommodation I’ve found:
- All our listings are updated in real time by the hosts: You can check availability by entering your dates of stay.
My enquiry concerns an issue with an existing booking: please contact us at reservation@les2alpes.com
If you cannot find the answer to your question in our FAQs, we will reply by email within 24 hours at reservation@les2alpes.com.
I have a problem with my online payment
I have a payment problem on the website:
- If the payment failed, there are several possible reasons:
- Remember to check the provision, the ceiling.
- Remember to bring your 3D Secure authentication tools and personal code. The authentication must be done quickly to validate the payment.
- You have exceeded the time limit for making the payment.
Does the cancellation insurance cover residents outside the European Union?
Cancellation insurance is valid only for residents from European Union,Suitzerland, Monaco & UK.
How does it work the welcomming when I arrived in Les 2 Alpes?
Contact your host and the local contact who gives the keys of your accommodation, to organized your arrival in Les 2 Alpes. Their contact are on the email confirming your booking received after the validation of your payment.
Can I add services after my booking has been confirmed (equipment rental, ski lessons, skipass & MTB pass) ?
Yes, connect you to your customer account and add services as skipass and MTB pass, ski rental or ski lessons until 10 days before your arrival. Some offers of products are subject to avaibility, so don't wait and book to don't miss an opportunity.