Info payment
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Can I pay for my booking in instalments?
Yes, you can pay the balance in instalments with different credit cards from your customer account, up to 21 days before your stay. At 21 days before your arrival, the balance will be automatically debited from your credit card.
Services such as ski lessons, equipment hire or pocket wifi are paid for in full on booking.
Services such as ski lessons, equipment hire or pocket wifi are paid for in full on booking.
Is a withdrawal period applicable after my booking ?
The withdrawal period for distance selling does not apply to tourist services (article L121-20-4 of the Consumer Code).
Consequently, and in accordance with the legislative provisions, no request for reimbursement can be taken into account once the reservation has been confirmed.
Consequently, and in accordance with the legislative provisions, no request for reimbursement can be taken into account once the reservation has been confirmed.
Can I pay my stay with ANCV ?
- Holiday Cheques are accepted for the payment of the balance of your stay, with a maximum amount of 500€ per file.
- Deposits cannot be paid in Holiday Cheques.
- Holiday Cheques must be sent to us by post at least 1 month before the start of your stay to be taken into account at the following address: Centrale de réservation, Place des 2 Alpes, 38860 LES DEUX ALPES.
- In the event of cancellation of a stay linked to Covid-19 for a case not covered by the cancellation insurance, the amounts paid in holiday vouchers cannot be reimbursed. A credit note for the corresponding amount will then be offered.
- We do not accept e-holiday vouchers
- We do not accept e-holiday vouchers
I have a problem with my online payment
I have a payment problem on the website:
- If the payment failed, there are several possible reasons:
- Remember to check the provision, the ceiling.
- Remember to bring your 3D Secure authentication tools and personal code. The authentication must be done quickly to validate the payment.