Info payment

• Only e-Chèques Vacances are accepted for payment of the balance of your stay, with a maximum authorised amount of €500 per booking.
• Deposits cannot be paid using e-Chèques Vacances.
• We do not accept paper Chèques Vacances.

Yes, you can pay the balance in instalments with different credit cards from your customer account, up to 21 days before your stay. At 21 days before your arrival, the balance will be automatically debited from your credit card.
Services such as ski lessons, equipment hire are paid for in full on booking.

I have a payment problem on the website:

•  If the payment failed, there are several possible reasons:
  • Remember to check the provision, the ceiling.
  • Remember to bring your 3D Secure authentication tools and personal code. The authentication must be done quickly to validate the payment.
  • You have exceeded the time limit for making the payment.

The withdrawal period for distance selling does not apply to tourist services (article L121-20-4 of the Consumer Code).
Consequently, and in accordance with the legislative provisions, no request for reimbursement can be taken into account once the reservation has been confirmed.