What are the cancellation conditions for situations related to COVID-19?

Presentation

FAQs

 
The measures described here apply only to stays booked on this site,  via Les 2 Alpes’ Central Bookings Office
     
 
1/ What are the cancellation conditions for situations related to COVID-19?
 
You will be refunded if, for one of the following reasons*, and following a ruling issued by administrative authority, you are unable to come and stay in Les 2 Alpes:
Lockdown in your habitual area of residence or in Les 2 Alpes
Border closure
Travel distance restrictions around your home
Administrative closure of your reserved accommodation
Closure of the resort of Les 2 Alpes or the ski lifts due to Covid-19*
 
*In order to qualify for a refund, these measures must apply to the period of your reserved stay (before April 24, 2021). Cancellation can therefore only be requested for this reason when an official announcement is made that lockdown comes into force during the period of your stay. This being the case, we would issue you a refund pro rata to the nights actually spent in the accommodation as confirmed by the accommodation supplier.

Any reservation made after January 21, 2021 for a stay until March 6, 2021 cannot be canceled according to the ski lift closure clause.
This closure clause is applicable only for any stay until April 24, 2021. After this date, a closure of the ski lifts cannot be invoked as a reason for canceling or postponing the stay.
 

   2/ Are any additional refund guarantees offered when I book?

“100% free cancellation up to day 15 *”:
Yes, this guarantee allows you to cancel up to 15 days before your stay whatever the reason, and no proof is required. The accommodation concerned is marked by a special pictogram on the advert and in your booking summary.
*Offer valid for accommodation marked on the site. Any accommodation not concerned at the time of booking is subject to the usual terms and conditions of sale, meaning that no refund will be possible (except for point 1/ or if cancellation insurance is taken out) from our organisation as stated in our General Terms and Conditions of Sale (contact your personal insurer).

If you have taken out cancellation insurance as referred to in point 3, this is excluded from the refund payable up to 15 days beforehand and cannot be refunded.
 
   3/ Does the cancellation insurance offered at the time of booking cover certain cases relating to Covid-19?

“Cancellation insurance*”:
 Yes, a refund is possible if the insured person, their spouse or a member of their family or any person habitually living with the insured person was diagnosed with COVID-19 before the scheduled date of departure for the trip. All other instances are excluded from the benefit covered by the insurance (contact, quarantine, pandemic-related cancellation).
 
See all cases covered by cancellation insurance (illness, accident, interrupted stay etc.) here: https://booking.les2alpes.com/cancellation-insurance.html
 
*In order to qualify, the cancellation insurance must be taken out on the day of booking. Legislation does not allow insurance to be added after the booking is made. The insurance premium is retained if a stay is cancelled.

 
   4/ I’d like to change my dates/postpone my stay. Is this possible?

Current legislation does not oblige accommodation suppliers to respond favourably to any request to postpone a stay. All requests must be sent in writing via email
No postponement request will be taken into account for a stay after April 24, 2021.